About this site

RefundRoute UK is a free tool that helps people in the UK understand whether their card or finance provider might help them get money back — and gives them a clear letter to start the claim.

Our principles

• Free: no fees, no "no win no fee" take, no sign-up.
• Transparent: every result explains the rule behind it, and our methodology is public.
• Private: the checker and letter generator run in your browser; nothing you type is sent to us.
• Honest: we never promise a refund. Protections are conditional.

Who we are not

We are not a law firm, claims management company or bank, and we're not regulated to give legal or financial advice. For free individual help, contact Citizens Advice.